Privacy statement

The Family Chiropractor is committed to protecting your personal data. In this privacy statement, we explain what data we collect, why we do so and what your rights are.

 

1. Company details

Company name: The Family Chiropractor
Chamber of Commerce number: 90232348
Address: Brede Haven 23, 5211TL, Den Bosch
E-mail: info@thefamilychiropractor.nl
Phone: +31617718934
Website: www.thefamilychiropractor.nl

 

2. Personal data we process

Website visitors

• IP address

• Cookie data

• Surfing behaviour on the website

Patients:

• Name, address, postal code, city

• Date of birth

• Phone number and e-mail address

• Insurance details

• Medical data

• BSN

 

3. Objectives and bases

We process personal data for the following purposes:

• Providing chiropractic care
  Basis: performance of the treatment agreement (WGBO)

• Keeping medical records
  Basis: legal obligation

• Administration and invoicing
  Basis: legal obligation and agreement

• Contact with patients
  Basis: execution of agreement

• Website improvement
  Basis: legitimate interest or consent

Providing personal data is necessary for entering into and performing a treatment agreement. Without this data, we cannot provide care.

 

4. Data security

We take appropriate technical and organisational measures to protect your data, including:

• Secure systems and passwords

• Access restriction (authorisation)

• Encryption of data where necessary

• Regular backups

• Up-to-date software and security

• Duty of confidentiality for employees

Do you suspect that your data is not properly secured or is being misused? If so, please contact us via our Data Protection Officer (lotte@thefamilychiropractor.nl)

 

5. Your privacy rights

You have the following rights:

• Right to information

• Right of inspection

• Right of rectification

• Right of removal

• Right to restriction of processing

• Right of objection

• Right to data portability

• Right to human review in automated decisions

You can submit a request at lotte@thefamilychiropractor.nl. We will respond within 1 month. In exceptional cases, this may be extended to a maximum of 3 months.

 

6. Retention periods

We do not store personal data for longer than necessary:

• Medical records: 20 years

• Administration: 7 years

• Website details: as short as possible

 

7. Sharing data with third parties

We use external parties (processors), such as software suppliers and administration systems. Processing agreements have been concluded with these parties.

We do not sell your data to third parties.

Personal data will not be transferred outside the EU unless it meets applicable legal requirements.

 

8. Data protection officer

You can contact us at lotte@thefamilychiropractor.nl

 

9. Complaints

Do you have a complaint about the processing of your personal data? If so, please contact us.

You also have the right to file a complaint with the Personal Data Authority.

 

10. Changes

We reserve the right to change this privacy statement. The most up-to-date version is always available on our website.